一、租車定義及流程??Definition and process of car rental

租車定義

1、長租：租期超過1個月；

2、短租：租期少于1個月。

1. Long term lease: The lease term exceeds one month;

2. Short term lease: The lease term is less than one month.

租車流程

第一步：預訂流程

網上預訂---選擇取車及還車時間---選擇車型----填寫用戶信息并提交---預訂成功

第二步：取車流程（需出示身份證、駕駛證及信用卡）

選車----簽訂租車合同、車輛交接單及《車輛租用告知書》

第三步：車輛使用

正常使用---如有事故；事故處理（先撥打122報警，后撥打我司事故救援電話）---出險/維修

第四步：車輛歸還

還車----驗車并簽訂《租車單》---費用結算

歸還鑰匙----退還押金

Step 1: Booking process

Online booking - Select pick-up and return time - Select vehicle model - Fill in user information and submit - Booking successful

Step 2: Vehicle pickup process (requires presenting ID card, driver's license, and credit card)

Car Selection - Signing a Car Rental Contract, Vehicle Handover Form, and Vehicle Rental Notice

Step 3: Vehicle Use

Normal use - in case of accidents; Accident handling (call 122 to report to the police first, then call our company's accident rescue hotline) - Accident/repair

Step 4: Vehicle return

Return the car - Inspect the car and sign the "Car Rental Form" - Cost settlement

Returning keys - refunding deposit

清玲雪租車公司租車用手續 Qingling Snow Car Rental Company Car Rental Procedures

第一次取車時，您需要攜帶以下證件以便門店存檔。

1、境內人士：(執行兩證一卡租車制度）

1）本人有效身份證 

2）本人有效駕駛證 

3）信用卡

2. 企事業單位：

1）企業營業執照副本、企業組織代碼證 ，稅務登記證（均需復印件蓋公章），如企業三證合一后，只需要提供新營業執照

2）經辦人身份證、駕駛證

3）私營、集體企業另需法人代表身份證

4）法人授權委托書

Qingling Snow Car Rental Company Car Rental Procedures

When picking up the car for the first time, you need to bring the following documents for store archiving.

1. Domestic personnel: (Implement the two certificates and one card car rental system)

1) My valid ID card

2) My valid driver's license

3) Credit card

2. Enterprises and institutions:

1) Copy of enterprise business license, enterprise organization code certificate, tax registration certificate (all require copies with official seal). If the three certificates are combined, only a new business license needs to be provided

2) Operator's ID card and driver's license

3) Private and collective enterprises also require a legal representative's ID car

4) Power of Attorney for Legal Person

二、?長租租期特別說明??Special instructions for long lease t

長租租期按照自然月計算。（特殊情況：租期為1個月，且在每年2月時起租，租期按30天計算）。

       The long-term lease term is calculated based on natural months. (Special circumstances: The lease term is one month and starts in February each year. The lease term is calculated as 30 days.).

三、?取送車服務??Vehicle pick-up and delivery service

1、取送車服務地域范圍及收費標準：

（1）北京：北京市五環內（如超過該范圍，則由業務負責人與承租人商定）；起步價20元/次，2元/公里（公里數：以高德、百度或騰訊地圖軟件的導航里程為準）；

（2）其它城市：根據城市情況，由業務負責人與承租人商定。

2、服務類型：

（1）上門維保、年檢；

（2）上門取/送車。

3、免費取送車的情形

長租承租人，享有每個月一次免費上門取送車權益；

1. Regional scope and charging standards for pick-up and delivery services:

(1) Beijing: Within the Fifth Ring Road of Beijing (if exceeding this range, it shall be agreed upon between the business manager and the lessee); The starting price is 20 yuan/time, 2 yuan/kilometer (mileage: based on the navigation mileage of Gaode, Baidu, or Tencent Maps software);

(2) Other cities: According to the city situation, the business leader and lessee shall negotiate.

2. Service type:

(1) On site maintenance and annual inspection;

(2) Door to door pickup/delivery.

3. The situation of free pick-up and delivery of vehicles

Long term tenants are entitled to the right to receive and deliver their vehicles at their doorstep once a month for free;

四、?替代車??Alternative vehicles

1、免費替代車：

（1）車輛維保、年檢等情形時，可申請為承租人免費提供替代車；

（2）非承租人原因造成的車輛故障，可申請為承租人免費提供替代車；

2、收費替代車：

（1）事故替代：須正常收費；

（2）限行替代：須正常收費；

（3）因承租人原因造成的車輛停駛：須正常收費；

1. Free replacement car:

(1) In case of vehicle maintenance, annual inspection, etc., an application can be made to provide a replacement car for the lessee free of charge;

(2) For vehicle malfunctions caused by reasons not attributable to the lessee, an application can be made to provide a free replacement vehicle for the lessee;

2. Fee based alternative vehicles:

(1) Accident replacement: Normal fees must be charged;

(2) Replacement of travel restrictions: Normal fees must be charged;

(3) Vehicle suspension caused by the lessee's reasons: normal fees must be charged;

五、?車輛事故??vehicle accident

1、車輛發生事故，如有人傷需要救治，請第一時間撥打120呼叫救護車；

2、在確?，F場人員和財產安全的情況下，對事故現場進行拍照、視頻留證，并第一時間聯系我司，我們將安排專業的事故處理人員電話協助您進行報警、保險報案、車輛救援、車輛維修等事宜；

3、如遇緊急情況或暫無法聯系到我司時，請直接撥打122報警，并聯系保險公司進行報案。事故發生24小時內應聯系我司相關人員告知事故情況；

4、緊急聯系電話：4008-600-965；13141315160；13810084321

1. In the event of a vehicle accident, if anyone is injured and needs treatment, please dial 120 to call the ambulance as soon as possible;

2. While ensuring the safety of personnel and property on site, take photos and videos of the accident site to provide evidence, and contact our company as soon as possible. We will arrange professional accident handling personnel to assist you with reporting to the police, insurance reporting, vehicle rescue, vehicle maintenance, and other matters by phone;

3. In case of emergency or inability to contact our company at the moment, please call 122 directly to report to the police and contact the insurance company for reporting. Within 24 hours of the accident, relevant personnel from our company should be contacted to inform us of the accident situation;

4. Emergency contact phone number: 4008-600-965；13141315160；13810084321

六、?車輛救援??Vehicle rescue

1、救援服務范圍：

（1）北京：北京行政區域內。

（2）其它城市：根據城市情況，由業務負責人與承租人商定。

2、因租賃車輛質量原因導致的車輛故障，我司將提供免費救援。

3、因承租人原因導致的車輛損壞、電瓶缺電、扎胎爆胎、鑰匙被鎖在車內等情況，我司可提供有償救援。承租人應承擔車輛及配件損壞、拖車費等費用，另需支付救援費200元/次。

4、車輛救援須聯系我司，我們將為承租人協調車輛救援事宜。如承租人未告知我司，自行安排救援、維修等事宜，所涉及的費用和責任，由承租人承擔。

5、如有緊急情況，可直接聯系緊急救援電話，需告知承租人名稱、車輛信息及車輛狀態。

6、緊急救援電話：4008-600-965；13141315160；13810084321

1. In the event of a vehicle accident, if anyone is injured and needs treatment, please dial 120 to call the ambulance as soon as possible;

2. While ensuring the safety of personnel and property on site, take photos and videos of the accident site to provide evidence, and contact our company as soon as possible. We will arrange professional accident handling personnel to assist you with reporting to the police, insurance reporting, vehicle rescue, vehicle maintenance, and other matters by phone;

3. In case of emergency or inability to contact our company at the moment, please call 122 directly to report to the police and contact the insurance company for reporting. Within 24 hours of the accident, relevant personnel from our company should be contacted to inform us of the accident situation;

4. Emergency contact phone number: 4008-600-965；13141315160；13810084321

七、?車輛維修及保養??Vehicle maintenance and upkeep

1、車輛發生故障需維修或日常保養，請先聯系我司并告知車輛信息、行駛里程及故障情況。

2、我們將以最優方式安排車輛到指定維修地點進行車輛維修和保養。

1. If the vehicle malfunctions and requires repair or daily maintenance, please contact our company first and inform us of the vehicle information, mileage, and fault situation.

2. We will arrange the vehicle to the designated repair location in the optimal way for vehicle maintenance and repair.

八、?車輛配件、證件遺失及補辦費用??Vehicle accessories, lost docum

1、車輛配件、證件遺失，承租人須承擔相應的補辦費用，如造成車輛停運的，承租人還須承擔車輛停運期間的誤工租金；

2、補辦費用標準參考《車輛配件補辦費用表》，如補辦實際產生的費用高于如下費用標準，則以實際產生的費用為準；

3、補辦過程中造成的車輛停運時間參考如下表格，如實際停運天數高于以下停運時間，則以實際停運時間為準；

4、以下表中未提及的車輛配件及證件遺失，承租人應按照實際補辦費用和停運周期承擔相應費用。

《車輛配件補辦費用表》

1. If the vehicle accessories and documents are lost, the lessee shall bear the corresponding replacement costs. If the vehicle is suspended, the lessee shall also bear the rent for lost work during the suspension period;

2. The standard for replacement fees is based on the Vehicle Parts Replacement Fee Table. If the actual cost incurred for replacement is higher than the following fee standards, the actual cost incurred shall prevail;

3. The vehicle shutdown time caused during the replacement process is shown in the table below. If the actual shutdown days are higher than the following shutdown times, the actual shutdown time shall prevail;

4. If the vehicle accessories and documents not mentioned in the table below are lost, the lessee shall bear the corresponding costs according to the actual replacement cost and shutdown period

               《Vehicle parts replacement fee table》

九、?車損費用??Vehicle damage expenses

1、車輛損壞等，承租人應承擔相應的維修及清洗費用，并承擔車輛停運期間的租金，即誤工費。

2、車損標準參考《車損費用表》，如實際產生的費用高于如下標準，則以實際產生的費用為準。

3、車輛維修或清洗過程中造成的車輛停運時間參考如下表格，如實際停運天數高于以下停運時間，則以實際停運時間為準。

4、以下表中未提及的，承租人應按照實際產生的維修費用和停運周期承擔相應費用。

《車損費用表》

1. The lessee shall bear the corresponding maintenance and cleaning costs for vehicle damage, and shall also bear the rent during the period of vehicle shutdown, which is the cost of lost work.

2. The standard for vehicle damage refers to the "Vehicle Damage Cost Table". If the actual expenses incurred exceed the following standards, the actual expenses incurred shall prevail.

3. The downtime caused by vehicle maintenance or cleaning process shall refer to the following table. If the actual downtime exceeds the following downtime, the actual downtime shall prevail.

4. The lessee shall bear the corresponding costs based on the actual maintenance costs and downtime period not mentioned in the table below.

                                                                    《Vehicle damage expense table》

十、誤工費（誤工租金）說明Explanation of Lost Time Expenses (Lo

1、誤工費：因承租人原因造成的車輛停運，誤工期間的租金即誤工費或誤工租金；

2、長租誤工費計算：在長租租期內出現誤工情形，無誤工費。超過其租期的，按照，誤工費（長租）=月租金/30元*誤工天數計收；

3、短租誤工費計算：按照報價單中正常短租價（加保險）及誤工天數進行計算。

1. Lost time fee: The rent during the period of vehicle shutdown caused by the lessee's reasons is referred to as lost time fee or lost time rent;

2. Calculation of long-term rental delay fee: If there is a delay in work during the long-term rental period, there will be no delay fee. If it exceeds its lease term, it will be charged based on the rate of lost work fee (long-term lease)=monthly rent/30 yuan * number of lost work days;

3. Short term rental and loss of work cost calculation: calculated based on the normal short term rental price (plus insurance) and the number of days of loss of work in the quotation.

十一、車輛違章及電子停車費處理 Handling of vehicle violations and

1、承租人在租賃期間產生的交通違章處罰（包括扣分及罰款）、停車費（包括電子停車費）、ETC費用等，由承租人自行承擔和處理

2、承租人處理違章需持本人身份證、駕駛證、車輛行駛證及有效的汽車租賃合同到交通執法隊處理，我司將提供必要的協助。

3、承租人應在接到我司通知之日起15天內將違章及罰款處理完畢。如未按時或拒絕處理的，除應承擔違章罰款金額以外，還須承擔違約金：200元/分及150元/條。

4、承租人應在接到我司通知之日起15天內繳清電子停車費及滯納金，如未按時或拒絕處理的，除應承擔停車費及滯納金以外，還須承擔違約金：50元/條。

1. The lessee shall bear and handle any traffic violation penalties (including deductions and fines), parking fees (including electronic parking fees), ETC fees, etc. incurred during the lease period

2. The lessee needs to bring their ID card, driver's license, vehicle license, and valid car rental contract to the traffic law enforcement team to handle violations. Our company will provide necessary assistance.

3. The lessee shall handle the violations and fines within 15 days from the date of receiving notification from our company. If the violation is not handled on time or refused, in addition to the amount of the violation penalty, a penalty of 200 yuan/minute and 150 yuan/item shall also be borne.

4. The lessee shall pay the electronic parking fee and late fee within 15 days from the date of receipt of our company's notice. If the lessee fails to handle it on time or refuses to do so, in addition to the parking fee and late fee, they shall also bear a penalty of 50 yuan per item.

十二、超時、超里程計算及費用 Overtime and mileage calculation a

1、車輛超時歸還，不超過4小時的，承租人須按小時支付超時費（算法見下述）。

（1）長租超時費=[（月租金單價/30）/8]*超時時長。另，超時不足30分鐘時，向小取整（即3個半小時，按3個小時計收），超時大于30分鐘時，向大取整（即3小時45分鐘，按4小時計收）；

（2）短租超時費=[當日報價單日租金（加保險）/8]*超時時長

（3）超時費減免：超時1小時以內，且在公司營業時間以內，免收超時費。

2、超過4小時則按照1天計算車輛租金及保險費。短租按天收取超時費用的標準按照我司當前執行的價格標準收取車輛租金及保險費；長租非法定假日按照月租價格的日租金收取車輛租金，法定假日的按照我司短租節假日價格表收取車輛租金。

3、里程限制的計算按照車輛還車后租期內總行駛里程計算，超出總里程限制的，承租人應按照合同支付超里程費。

4、我司短租車輛不限里程。

1. If the vehicle is returned on time and does not exceed 4 hours, the lessee must pay a timeout fee per hour (algorithm as shown below).

(1) Long term rental overtime fee=[(monthly rental unit price/30)/8] * overtime duration. In addition, if the timeout is less than 30 minutes, round it up to the smallest (i.e. 3 and a half hours, calculated as 3 hours); if the timeout is more than 30 minutes, round it up to the largest (i.e. 3 hours and 45 minutes, calculated as 4 hours);

(2) Short term rental and overtime fee=[daily rental price (plus insurance) for the quoted day/8] * overtime duration

(3) Overtime fee reduction: Overtime fees are waived for those who exceed the limit of 1 hour and are within the company's business hours.

2. If it exceeds 4 hours, the vehicle rental and insurance fees will be calculated based on 1 day. The standard for charging overtime fees on a daily basis for short-term rentals is to charge vehicle rental and insurance fees according to the current pricing standards implemented by our company; Long term rental is charged based on the daily rent of the monthly rental price for illegal holidays, while for statutory holidays, the vehicle rent is charged based on our company's short-term rental holiday price list.

3. The calculation of mileage limit shall be based on the total mileage traveled during the rental period after the vehicle is returned. If the total mileage limit is exceeded, the lessee shall pay the excess mileage fee according to the contract.

4. Our short-term rental vehicles have unlimited mileage.

十三、燃油/電費的費用計算 Calculation of fuel/electricity cos

1、車輛歸還時油量/電量應保持與車輛交付時油量/電量一致，如不一致的，多退少補；

2、退補油費金額公式：缺少油量比例 * 油箱容積（具體以車型為準）* 當前油價（以中石化當日燃油標號對應的油價為標準）；

3、退補電費金額公式：缺少電量（千瓦時，度） * 1.8元

4、如承租人選擇執行“滿油/電取還”的，還車時應將油/電加滿。

1. When the vehicle is returned, the fuel/electricity level should be consistent with the fuel/electricity level at the time of vehicle delivery. If there is any inconsistency, the excess should be refunded and the shortfall should be compensated;

2. The formula for refunding and supplementing fuel fees is as follows: proportion of missing fuel * tank volume (specific to the vehicle model) * current oil price (based on the corresponding oil price of Sinopec's fuel grade on that day);

3. Formula for refunding and supplementing electricity fees: Missing electricity (kWh, kWh) * 1.8 yuan

4. If the lessee chooses to execute "full fuel/electricity pick-up and return", the fuel/electricity should be filled up when returning the vehicle.

十四、安全責任 Safety responsibility

1、承租人應自行承擔承租車輛上一切人員的安全及其擁有的或為他人代管的財產及隨身攜帶物品安全。

2、租期內因承租人原因，租賃車輛事故造成的所有責任，保險范圍以外的，均由承租人自行承擔。

1. The lessee shall be responsible for the safety of all personnel on the leased vehicle, as well as the safety of any property owned or entrusted to others and any personal belongings.

2. All liabilities arising from accidents caused by the lessee during the lease term, excluding those covered by insurance, shall be borne by the lessee.

十五、須知說明 Instructions

此須知公式在清玲雪租車官網www.h8-group.com，及營業門店。

承租人與我司簽訂《北京市汽車租賃合同》或在我司線下門店簽署交接單并提車后，即視為知曉并同意按照租車須知履行相應的責任和義務。

This notice formula can be found on the official website of Qingling Snow Car Rental, www.h8-group.com, as well as at our business stores.

After the lessee signs the Beijing Car Rental Contract with our company or signs the handover form at our offline store and picks up the car, it is deemed that they are aware of and agree to fulfill their corresponding responsibilities and obligations in accordance with the car rental instructions.

十六、投訴、建議及合作 Complaints, suggestions, and cooperati

聯系郵箱：gongchen@1f100.cn

Contact email: gongchen@1f100.cn